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BS 5839-1:2025 recommends inspection and servicing by a competent person approximately every six months (visits between 5 and 7 months apart), alongside weekly user tests carried out on-site by the Responsible Person. Every detector, call point and sounder should be functionally tested at least once in each 12-month period.

Your engineer checks the control panel and fault log, test detectors, call points, and sounders, verify backup batteries and power supplies, and confirm the system resets safely. You'll get a written service record afterwards.

We're based in Bagshot, Surrey, and work across the surrounding area for commercial and multi-occupancy premises. Get in touch with your postcode and we'll confirm we can cover you.

Yes — our engineer is fully trained and insured, handling everything from system design and installation to scheduled servicing and emergency repairs.

Yes. We provide 24/7 emergency support across conventional, addressable and complex multi-panel networks. Contracted clients get a 4-hour, 8-hour or 24-hour response SLA depending on plan. Call-outs start from £130 in hours or £200 out of hours (1-hour minimum), then £55/hour in hours or £75/hour out of hours, with parts not included.

Don't just silence it. A fault can mean anything from a battery issue to a detector or wiring problem. Call us and we'll talk you through immediate steps, then get an engineer out to diagnose and fix it properly.

We're specialists in Notifier and Gent by Honeywell systems, including Gent's Vigilon, Compact and Nano platforms, and Notifier's ID series and PEARL addressable panels, using genuine manufacturer parts.

Yes — this is a routine handover. We'll carry out a baseline inspection of the existing system first, so we know exactly what we're taking responsibility for before your next scheduled visit.

It depends on your system size — number of loops, devices, and panel type — so every plan is quoted after a quick look at your setup.