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SERVICES

What we do.

Specialists in Notifier and Gent by Honeywell systems — routine servicing, planned preventative maintenance, and 24/7 emergency support across conventional, addressable, and complex multi-panel networks.

FIRE ALARM SYSTEMS

Fire Alarm Systems

We specialise in fire alarm system installation, maintenance, and commissioning. Our fully trained engineer ensures your systems meet strict BS 5839 standards, providing peace of mind that your fire safety measures are reliable, effective, and compliant with all legal requirements.

BS 5839 Compliance

All installations and maintenance fully adhere to British fire safety standard BS 5839 guidelines.

Qualified & Insured Engineers

Complete fire alarm solutions for commercial and multi-occupancy properties. Our fully trained engineer, covered by £10m public liability insurance, handles everything from system design and installation to scheduled servicing and rapid emergency repairs.

Gent & Notifier Specialists

Expert servicing and fault-finding across Gent (Vigilon, Compact, Nano and legacy platforms) and Notifier (ID500, ID2000, ID3000, AFP-200 and PEARL) panels, using genuine manufacturer parts and official diagnostic tools to keep your warranty intact.

Specialist Gent & Notifier servicing

Gent maintenance →  ·  Notifier maintenance →

See what’s included in a fire alarm maintenance contract →

Planning a new system or an upgrade? See fire alarm installation →

Panel & detection manufacturers we service

Gent by Honeywell Notifier Advanced Kentec Apollo Morley-IAS Fike Hochiki System Sensor C-TEC Wagner Titanus (ASD) VESDA (ASD)

Including specific series work on Advanced (MxPro 5), Morley-IAS (ZXe & DXc), Apollo (XP95 & Discovery protocols), and Gent and Notifier as listed above. See the panels we service →

COMMERCIAL & MULTI-SITE

Commercial & Multi-Site Fire Alarm Servicing

Alongside single-site installation and servicing, we work with commercial and multi-building sites across Surrey & Berkshire that need more than a standard call-out:

Managing fire alarm compliance across more than one site, or inheriting a system from a previous contractor? Get in touch for a free health check →

BS 5839 CATEGORIES

What system category do you have?

Every fire alarm system is designed to one or more BS 5839 categories, covering manual call points, life protection, or property protection. Knowing yours helps you understand what your system actually does — and doesn’t.

Category M

Manual call points only — no automatic detection. Relies on someone spotting a fire and raising the alarm.

Category L1–L5

Life protection, from full-building automatic detection (L1) down to a custom, risk-assessment-led design (L5).

Category P1–P2

Property protection — limiting damage and business interruption, rather than primarily protecting occupants.

See the full category breakdown →

EMERGENCY CALL-OUT

24/7 Emergency Call-Out

Persistent faults, false alarms, or a panel you can’t clear — we take emergency calls around the clock, with a guaranteed response window for contracted clients.

Guaranteed Response SLA

4-hour, 8-hour or 24-hour response for contracted clients, depending on your plan tier.

Total Care plan clients

Transparent Call-Out Pricing

£130 in hours or £200 out of hours (1-hour minimum), then £55/hour in hours or £75/hour out of hours — parts not included. No surprise quotes.

More Details
ASPIRATING SYSTEMS

Aspirating Smoke Detection

Routine servicing and preventative maintenance for aspirating (ASD) systems — pipework and airflow checks, sampling point inspection, detector and filter servicing, and battery health checks, with a full annual comprehensive service.

Preventative ASD Maintenance

Periodic inspection and testing to verify system function, clean sampling channels, and log system parameters — plus a full annual comprehensive service including filter changes and back-up battery load testing.

BS 5839-1 · 6-monthly & annual

More about aspirating smoke detection →

Aspirating smoke detection pipework and Wagner Titanus detection units installed on a cable tray
EMERGENCY LIGHTING

Emergency Lighting

Emergency lighting ensures that a building remains safely navigable during power loss, fire incidents, or other emergencies. Under UK law — specifically the Regulatory Reform (Fire Safety) Order 2005 and BS 5266‑1 — all commercial premises must maintain suitable emergency illumination levels, correct signage, and documented testing routines.

Annual 3-Hour Discharge Test

A full 3-hour discharge test across all luminaires, exit boxes and signage, with battery assessment, defect reporting, and a digital certificate and logbook entry on completion.

BS 5266-1

See emergency lighting testing and pricing →

DISABLED REFUGE & EVC

Disabled Refuge & Emergency Voice Communication

Disabled refuge and Emergency Voice Communication (EVC) systems provide a life-saving two-way link between refuge areas and emergency responders during an evacuation. We service and maintain outstations, master handsets, and control panels across all major brands, including Baldwin Boxall, VoCALL, SigNET, C-TEC, and Advanced.

Outstation & Master Panel Testing

Two-way audio clarity checks, call and control functionality at every outstation, and full master panel diagnostics.

Power & Fault Monitoring

Standby battery testing, line monitoring, and fault simulation, with a compliant service certificate and logbook update after every visit.

BS 5839-9 · Weekly check & 6-monthly service
BY SECTOR

Working across different types of premises

Compliance expectations vary by building type — see what that means for yours.

Care Homes

Learn more →

Schools & Nurseries

Learn more →

Warehouses

Learn more →

Get in touch today.

Don’t compromise your safety — reach out for peace of mind and reliable fire protection solutions.

Get a Quote Call 0800 122 3975